Additional Legal Statement
Additional Legal Statement
At staystark (“we,” “us,” or “our”), we prioritize transparency, security, and user rights. This statement is intended to clarify our business operations, responsibilities, and your rights as a user of our online store.
1. Business Transparency
We strive to ensure that users clearly understand pricing, services, and relevant policies while browsing our website, placing orders, or using our services. All information is presented on our website to help you make informed decisions.
2. Business Nature & Shipping
staystark specializes in online sales and delivery of furniture products. All orders are placed and processed through our website; we do not operate offline stores. Shipping times and logistics information are based on system confirmations. Delivery may be subject to delays or adjustments due to factors beyond our control.
3. Customs & Tax Compliance (VAT + DDP)
All product prices include applicable Value Added Tax (VAT) and customs duties, and are delivered under Delivered Duty Paid (DDP) terms. You do not need to pay additional taxes or duties upon ordering or delivery, ensuring a simpler and more transparent shopping experience.
4. Cancellation & Refund Rights (32-Day No-Reason Return)
You may request a return or exchange within 32 days of receiving the product without providing a reason. This timeframe accounts for delivery, receipt, and inspection, giving users adequate time to evaluate their purchase.
For detailed instructions, please refer to our Return & Exchange Policy.
5. Payment & Data Security
All payments are processed through encrypted channels, and we do not store your payment information. Personal data is used solely for order processing, customer support, and legal compliance, and is strictly protected.
6. Product Information & Service Scope
We strive to ensure product information and descriptions are accurate. However, we are not responsible for unexpected damages, delays, or other issues during shipping or usage. Service and user experience are based on content and processes provided on our online platform.
7. Complaints & Contact
If you encounter issues with shopping or services, you can contact us as follows:
Address: 5000 LAKE WORTH R, AKEWORTH, FL, 33463, US
Customer Service Phone: +1 (407) 890-6653
Customer Service Email: frcare@staystark.com
Service Hours: Monday–Friday, 9:00–12:00 and 14:30–18:30 (GMT)
8. Dispute Resolution
We comply with Australian laws, including GDPR requirements. Any disputes, complaints, or related matters will be handled according to these legal frameworks. We reserve the right to update this statement and will notify users of any changes via our website or other appropriate channels.