Order Tracking Information

Order Tracking Information

At staystark (“we,” “us,” or “our”), we provide a clear and convenient order tracking service, allowing you to monitor the status of your shipment from our warehouse to your doorstep.

1. Tracking Scope

All confirmed and shipped orders are eligible for real-time tracking. Whether you ordered a single item or a complete furniture set, you can check the delivery progress using your order number and contact information.

2. How to Access Tracking Information

After your order has been shipped, you will receive an email notification containing:

• Order number

• Billing information

• Logistics carrier name

• Estimated delivery timeframe

Using this information, you can visit our website’s Order Tracking page, enter your order number along with the registered email address or phone number, and view the latest status.

3. Logistics Carriers

Our partner logistics services include:

• SEUR

• Redur Spain

• MRW

• Australia Post

• PackLink

Each carrier may have its own shipment updates and tracking intervals. Please refer to the details provided in your shipment email for accurate tracking.

4. Shipping Status Definitions

The tracking page displays the following main status updates:

• Shipped: Your order has left our warehouse and is in transit

• In Transit: The shipment is being delivered through the logistics network

• Estimated Delivery: Your order is approaching the delivery address

• Delivered: Your order has been successfully delivered

Please note that delivery times may be affected by weather, peak shipping periods, or other uncontrollable factors. We recommend checking tracking updates regularly.

5. Exceptions and Support

If you notice any unusual status updates or significant delays, please contact us promptly. Provide your order number and related details, and our customer service team will assist with verification and follow-up.

6. Contact Information

Address: 5000 LAKE WORTH R, AKEWORTH, FL, 33463, US
Customer Service Phone: +1 (407) 890-6653
Customer Service Email: frcare@staystark.com
Service Hours: Monday–Friday, 9:00–12:00 and 14:30–18:30 (GMT)