These Shipping Terms apply to furniture products purchased and delivered through the staystark (hereinafter referred to as “we” or “us”) online store. The following information is intended to help you understand our delivery coverage, processing timelines, and important receipt notes to ensure smooth order fulfillment.
We currently provide delivery services within Australia, covering most standard residential and accessible addresses, including major cities and surrounding areas across states and territories.
For remote or hard-to-access locations, actual delivery times may be affected by logistics arrangements and are subject to the carrier’s operational conditions.
Orders with a total value of AUD 50 or above qualify for free shipping.
Orders below this amount will be charged a flat shipping fee of AUD 3.99.
All shipping costs are clearly displayed during checkout for your review before confirming your order.
Our order processing days are Monday through Friday.
Orders placed before 6:00 PM will begin processing on the same business day.
Orders placed after 6:00 PM will be processed starting from the next business day.
Orders placed on non-business days will be processed on the following business day.
After order confirmation, furniture items typically require 1–3 business days for warehouse processing and shipment preparation.
This stage includes inventory verification, packaging, and logistics scheduling.
Once shipped, the estimated delivery timeframe is 4–13 business days.
Actual delivery times may vary depending on the destination address, shipping route, carrier operations, or weather conditions.
Depending on the delivery route and logistical requirements, shipments may be handled by one of the following carriers:
SEUR
Redur Spain
MRW
Australia Post
PackLink
The carrier is automatically assigned by the system and cannot be manually selected.
After your order is confirmed, you will receive a confirmation email containing your order number, payment details, and tracking information.
You can track your order by visiting the Order Tracking page on our website and entering the email address or phone number used at checkout along with your order number.
During the shipping process, the following situations will be handled based on verification results:
Furniture damage or loss occurring during transit
Delays, adjustments, or cancellations caused by the logistics provider
Delivery issues resulting from incomplete or incorrect shipping addresses
Please ensure your shipping address is accurate when placing an order to avoid unnecessary delays or complications.
Furniture items are typically large in size. We recommend carefully inspecting the outer packaging upon delivery.
If you notice visible damage, compression, or abnormalities, please document the condition on the day of receipt.
For structural furniture items, we also recommend checking all main components during unpacking to ensure completeness and proper condition for any follow-up verification if needed.
If you have any questions regarding shipping arrangements, order status, or delivery concerns, please contact us using the details below:
Address:
5000 LAKE WORTH R, LAKE WORTH, FL, 33463, US
Customer Service Phone:
+1 (407) 890-6653
Customer Service Email:
frcare@staystark.com
Service Hours:
Monday to Friday, 9:00–12:00 and 14:30–18:30 (GMT)
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