Order Cancellation Policy
Order Cancellation Policy
staystark (hereinafter referred to as “we” or “us”) provides clear guidelines for order management. This policy explains the conditions, procedures, and refund arrangements related to order cancellations, ensuring that you have a clear reference throughout your shopping experience.
1. Order Cancellation Conditions
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Within 48 hours after placing an order, if the order has not yet been shipped, you may submit a cancellation request directly.
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If more than 48 hours have passed or the order has already been shipped, the order can no longer be canceled directly. In this case, you may wait for delivery and then apply for a return and refund based on the actual situation.
For detailed information regarding returns and refunds, please refer to our Return & Exchange Policy.
2. Order Cancellation Procedure
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Contact our customer service team via email or customer service phone, and provide your order number, payment confirmation, and reason for cancellation.
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Our customer service team will process your request as soon as possible and notify you promptly once the cancellation is approved, including details of the refund arrangement.
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We recommend keeping your contact information available to ensure the review process can be completed efficiently.
3. Refund Processing
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Refund Method: All refunds will be returned to the original payment card used at checkout. We currently support Visa and MasterCard only.
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Processing Time: Depending on the bank’s processing efficiency, refunds are generally expected to be credited within 3–5 business days. If the refund has not been received after this period, please contact us for assistance.
For detailed refund steps and important notes, please refer to our Refund Policy.
4. Contact Information
If you need to cancel an order or have any questions, please contact staystark using the information below:
Address:
5000 LAKE WORTH R, LAKE WORTH, FL, 33463, US
Customer Service Phone:
+1 (407) 890-6653
Customer Service Email:
frcare@staystark.com
Service Hours:
Monday to Friday, 9:30–12:00 and 14:00–18:30 (GMT)