This page outlines the basic service rules followed by staystark (hereinafter referred to as “we” or “us”) in the process of providing online product display, order placement, delivery, and after-sales support.
Before accessing or using the functions of this website, we recommend that you read and understand the following content.
This Service Policy applies to all activities conducted through our website, including browsing, order placement, payment, and after-sales communication.
The content of this page is intended to help users understand our service methods, processing timelines, and responsibility boundaries. It does not constitute additional guarantees or separate agreements.
When using the website, you are responsible for ensuring that the information you submit is accurate and complete, including contact details and shipping information.
The website functions are provided for order management and service communication. Temporary adjustments may occur due to system maintenance, updates, or other uncontrollable factors.
Product information displayed on the website is provided for online reference and selection, including specifications, images, and pricing.
Inventory status may change as orders are processed. Displayed availability is subject to the system information at the time of viewing.
Product prices include the cost components clearly stated on the relevant pages.
Once an order is successfully submitted and payment is completed, the system will generate a corresponding record for further processing.
Completion of payment indicates that the order has entered the processing stage. Order progress will be communicated through website updates or email notifications.
After order confirmation, orders enter the processing stage, which typically requires 1–3 business days.
For detailed shipping arrangements, delivery timelines, and receipt notes, please refer to:
Shipping Terms (accessible via the website footer).
Whether an order can be canceled depends on its processing status.
Cancellation rules and applicable timeframes are subject to the information published on the relevant page. For details, please refer to:
Order Cancellation Policy.
We provide return and exchange support under applicable conditions. Processing periods and eligibility are governed by the information published on the relevant page.
For detailed procedures and responsibility allocation, please refer to:
Return & Exchange Policy.
Refunds are processed via the original payment method. Actual refund completion times depend on the processing schedules of the payment institution.
Refund-related explanations and status updates are subject to the information displayed on the website.
In the event of disputes during the service process, communication and handling will be conducted in accordance with the information published on the website.
We comply with applicable Australian regulations, including GDPR requirements. Any updates to this policy will be announced through page updates.
During website browsing, order placement, or communication with us, certain transaction-related information may be recorded by the system, such as information necessary to confirm orders, arrange delivery, or respond to inquiries.
This information is used only within the scope required for service delivery and is managed in accordance with our Privacy Policy.
We do not expand the use of personal data beyond what is necessary, nor do we process such information beyond what is stated on this page.
Website content, including product descriptions, images, text, and overall structure, is provided for online display and service explanation purposes.
Such content is intended for normal browsing and use only and may not be copied, modified, or reused independently in other contexts.
Any reasonable reference must maintain the integrity and accuracy of the original information.
The information provided on the website is intended to assist users in understanding service procedures and product details and does not constitute a guarantee of outcomes or experiences.
Any impact resulting from incomplete personal information, incorrect addresses, device differences, or other uncontrollable factors falls outside the scope of extended responsibility.
This section is intended to clarify service boundaries and does not affect rights granted under applicable laws.
We may revise or supplement this Service Policy as our services or website structure change.
Updated content becomes effective upon publication and applies to subsequent visits and use. Users are advised to review the current version before using our services.
If you have any questions regarding this Service Policy or your order, please contact us using the information below:
Address:
5000 LAKE WORTH R, LAKE WORTH, FL, 33463, US
Customer Service Phone:
+1 (407) 890-6653
Customer Service Email:
frcare@staystark.com
Service Hours:
Monday to Friday, 9:00–12:00 and 14:30–18:30 (GMT)
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