staystark (hereinafter referred to as “we” or “us”) is committed to providing clear and transparent information regarding refunds. This policy applies to orders placed and confirmed through our website.
Refunds may be processed under the following circumstances:
Your order cancellation request has been reviewed and approved
Your return and refund request has been confirmed to meet the applicable requirements
We will assess refund eligibility based on the order status and the information you provide. Once eligibility is confirmed, the refund process will be initiated accordingly.
All refunds will be issued to the original payment card used at checkout. We currently support Visa and MasterCard only.
Under normal circumstances, bank processing typically takes 3–5 business days. Actual crediting time may vary depending on your bank.
If you do not receive the refund within this timeframe, please contact us using the details below for further assistance.
In certain cases, refunds may be delayed or encounter issues, such as incomplete payment information or bank processing delays.
If this occurs, we may contact you to verify your order number, payment confirmation, or related details to ensure the refund can be completed successfully.
During this process, refund status updates may experience temporary delays. Final refund timing is subject to confirmation from the banking institution.
Refund processing is based on the accuracy of the information you provide.
Delays caused by incorrect information, payment account restrictions, or other uncontrollable factors will be addressed based on actual circumstances.
This policy does not constitute a guarantee of refund timing and is intended solely to explain the process and expected timeframe.
If you have any questions regarding refunds or require assistance, please contact staystark through the following channels:
Address:
5000 LAKE WORTH R, LAKE WORTH, FL, 33463, US
Customer Service Phone:
+1 (407) 890-6653
Customer Service Email:
frcare@staystark.com
Service Hours:
Monday to Friday, 9:00–12:00 and 14:30–18:30 (GMT)
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